1. Check the display on the remote is working
1. Clear away any object that might be obstructing the IR signal (like curtains) or the remote IR sensor (like stickers) and try again.
1. Insert new batteries into the remote control and try again.
2. Please use your mobile phone in camera mode pointing to the remote IR sensor while pressing on/off button.
3. If you can see no light from the remote’s IR, the remote is not working.
1. Check position of the service switch or circuit breaker that belongs to the air conditioner in the electrical panel.
2. If circuit breaker is in the OFF position, please move to ON.
3. Consult the user guide for more information on the unit power supply and switches.
1. Verify that the unit is operating on the desired mode according to the temperature.
2. For cool mode set the temperature below 70ºF and try again, if this works, change the temperature as desired.
3. For heat mode set temperature at 90ºF and try again, if this works, change the temperature as desired.
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.
1. It is recommended that proper maintenance for your air conditioner unit is performed by a HVAC Tech specialist at least once every year or preferably at the end of each season.
1.1 Scheduling the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.
1.In air conditioners size matters. If it is too large you could be wasting money; if it is too small, it might not cool efficiently.
2.Air conditioner sizes are measured in BTU’s.
Air conditioner calculations rely on variable factors; it is recommended that your consult your NG Trade certified technician.
1. Verify the operating mode set up in your remote control.
2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature as desired.
3. For heat mode and below 100ºF and try again, if this works, change the temperature as desired.
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency too).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. It is recommended that you clean the filter(s) at least twice each season.
5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.
1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
2. Consult the user guide for more information in the unit power supply and switches.
1. It is recommended that proper maintenance for your air conditioner unit is performed by a HVAC Tech specialist at least once every year or preferably at the end of each season.
2. Scheduling the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.
1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended, and the energy efficiency will be low, increasing your energy bill.
1. In air conditioners size matters. If it is too large you could be wasting money; if it is too small, it might not cool efficiently.
2. Air conditioner sizes are measured in BTU’s.
Air conditioner calculations rely on variable factors, it is recommended that your consult your NG Trade certified technician.
1. Verify the operating mode set up in your remote control.
2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature as desired
3. For heat mode and below 100ºF and try again, if this works, change the temperature as desired
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency too).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. It is recommended that you clean the filter(s) at least twice each season.
5. Cleaning your air handler filters is relatively easy. Consult the owners guide for a full how-to guide.
1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
2. Consult the user guide for more information in the unit power supply and switches.
1. It is recommended that proper maintenance for your air conditioner unit is performed by a HVAC Tech specialist at least once every year or preferably at the end of each season.
2. Scheduling the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.
1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended, and the energy efficiency will be low, increasing your energy bill.
1. In air conditioners size matters. If it is too large you could be wasting money; if it is too small, it might not cool efficiently.
2. Air conditioner sizes are measured in BTU’s.
Air conditioner calculations rely on variable factors, it is recommended that your consult your NG Trade certified technician.
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency too).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. It is recommended that you clean the filter(s) at least twice each season.
5. Cleaning your air handler filters is relatively easy. Consult the owner’s manual for a full how-to guide.
1. It is recommended that proper maintenance for your air conditioner unit is performed by an NG trade tech recommended specialist at least once every year or preferably at the end of each season.
2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.
1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended, and the energy efficiency will be low, increasing your energy charges.
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency too).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. It is recommended that you clean the filter(s) at least twice each season.
5. Cleaning your air handler filters is relatively easy. Consult the owner’s manual for a full how-to guide.
1. It is recommended that proper maintenance for your air conditioner unit is performed by an NG trade tech recommended specialist at least once every year or preferably at the end of each season.
2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.
1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
2. Consult the user guide for more information in the unit power supply and switches.
1. Verify the operating mode set up in your remote control.
2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature as desired.
3. For heat mode and below 100ºF and try again, if this works, change the temperature as desired.
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency too).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. It is recommended that you clean the filter(s) at least twice each season.
5. Cleaning your air handler filters is relatively easy. Consult the owner’s manual for a full how-to guide.
1. You might want to get a second opinion on your installation, a bad installation is in most cases the cause of bad functions and high energy costs.
2. It is preferable if you contact an NG Trade certified technician to verify your unit installation thoroughly.
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency too).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. It is recommended that you clean the filter(s) at least twice each season.
5. Cleaning your air handler filters is relatively easy. Consult the owner’s manual for a full how-to guide.
1. It is recommended that proper maintenance for your air conditioner unit is performed by an NG trade tech recommended specialist at least once every year or preferably at the end of each season.
2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.
1. Find the wall behind the air handler unit and look for the pipe that comes out, that should be your drainage pipe.
2. Find out if it is blocked by dirt or even by water.
1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended, and the energy efficiency will be low, increasing your energy charges.
1. You might want to get a second opinion on your installation, a bad installation is in most cases the cause of bad functions and high energy costs.
2. It is preferable if you contact a NG Trade certified technician to verify your unit installation thoroughly.
1. Verify the operating mode set up in your remote control.
2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature as desired.
3. For heat mode and below 100ºF and try again, if this works, change the temperature as desired.
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency too).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. It is recommended that you clean the filter(s) at least twice each season.
5. Cleaning your air handler filters is relatively easy. Consult the owner’s manual for a full how-to guide.
1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
2. Consult the user guide for more information in the unit power supply and switches.
1. You might want to get a second opinion on your installation, a bad installation is in most cases the cause of bad functions and high energy costs.
2. It is preferable if you contact a NG Trade certified technician to verify your unit installation thoroughly.
1. Verify the operating mode set up in your remote control.
2. For cool mode set the temperature above 74ºF and try again, if this works, change the temperature as desired.
3. For heat mode and below 100ºF and try again, if this works, change the temperature as desired.
1. Over time, filters get blocked by dust and debris that might cause leaking. (This decreases energy efficiency too).
2. Check your filters at least once a month.
3. Clean it if you see accumulated dust or debris.
4. It is recommended that you clean the filter(s) at least twice each season.
5. Cleaning your air handler filters is relatively easy. Consult the owner’s manual for a full how-to guide.
1. Check all power control including service switches and fuses or circuit breakers in the electrical panel.
2. Consult the user guide for more information in the unit power supply and switches.
1. It is recommended that proper maintenance for your air conditioner unit is performed by an NG trade tech recommended specialist at least once every year or preferably at the end of each season.
2. Programming the service at the end of the season assures that the unit will be ready for use as soon as the next season arrives.
1. The minimum space required from the top of the indoor unit to the ceiling is 6 inches, anything less is not recommended, and the energy efficiency will be low, increasing your energy charges.
1. Verify the fan for any vegetation or garbage that might be blocking it.
Check the fan for broken blades or an accumulated dirt.
2. Verify that air can flow freely through the condenser coil.
Experience superior cooling with NG TRADE’s innovative air conditioning solutions – energy-efficient, powerful, and designed for ultimate comfort in every space.